Resolved desktop and laptop software issues involving any type of application, operating system installation, and configuration. Experience and knowledge of TSO or similar utilities; Experience with Ticketing Systems (i.e. Provided technical support to internal employees and executed new error solving policies and procedures. Monitored over sixty three servers running the UNIX and Windows 2003 operating systems using Openhub. Eliminated several AS/400 daily operations tasks through automation. Resolve hardware/software issues expeditiously with minimum impact on computer users and coordinate hardware repairs with vendors as needed. As a computer technician, you will need to be on top of frequent maintenance, virus scanning, and network defenses in addition to the health and performance of every computer. From hunting down a hardware problem to determining the right software tools to use, there is a great deal of data and information collection. Assisted in the operation of several large IBM and Tandem mainframe computer systems. Network support for end users including MS Office installation & PC tech support. Conducted rollouts of new operating systems and software (iOS, OS X, Windows 7). Supported Microsoft suite of products including Word, Excel, PowerPoint, Access, and Outlook, providing instruction as required. Analyzed and resolved hardware/software problems such as operational discrepancies, job aborts and network issues. This process works for both short-term and long-term computer solutions, from repairs to network cybersecurity. Supported production and facility operations through providing Mac and PC desktop assistance. Operation Monitoring and Control. Monitored LAN, AS400, and VAX system backups and restarted has needed. Provided training for new operators on nightly procedures as well as disaster recovery procedures for restoring the IBM Z/9 mainframe. A computer hardware field technician must be able to communicate effectively with clients and co-workers to share information and solve the problems that arise in their everyday life. Where you have relevant experience or skills, use the words and phrases that the employer has used to describe them. For example, 9.8% of computer operation technician resumes contained hardware as a skill. AS/400 system, backups, sales processing, and user support. The ability to understand and maintain electronic equipment is essential as a tech professional, especially a hardware technician. Maintain tape operation on IBM 3494 Tape Library and IBM 3582 Library. Provided technical support for over 50 users within the company. Managed day-to-day computer console and peripheral equipment operations, including monitoring the computer console to ensure all on-line systems are active. Provided technical support through a ticketing system to help support users with technical issues. Communicate internal and external via fax and email completion of task per deadline. Maintained, repaired and recycled computer equipment inventory. Update and maintain user information in Active Directory and Microsoft Exchange for employees. Performed multiple system backups, verification of data integrity and managed tape library ensuring successful recovery of critical business resources. Here's how Setup is used in Computer Operation Technician jobs: Here's how System Problems is used in Computer Operation Technician jobs: Here's how Email is used in Computer Operation Technician jobs: Here's how Mainframe is used in Computer Operation Technician jobs: Here's how Batch Jobs is used in Computer Operation Technician jobs: Here's how Peripheral Equipment is used in Computer Operation Technician jobs: Here's how Backup is used in Computer Operation Technician jobs: Here's how SQL is used in Computer Operation Technician jobs: Here's how Linux is used in Computer Operation Technician jobs: Here's how Active Directory is used in Computer Operation Technician jobs: Here's how Problem Resolution is used in Computer Operation Technician jobs: Here's how Computer Equipment is used in Computer Operation Technician jobs: Here's how OS is used in Computer Operation Technician jobs: Here's how Trouble Shooting is used in Computer Operation Technician jobs: Here's how Windows is used in Computer Operation Technician jobs: Here's how As/400 is used in Computer Operation Technician jobs: Here's how PC is used in Computer Operation Technician jobs: Here's how Software Installation is used in Computer Operation Technician jobs: Here's how AIX is used in Computer Operation Technician jobs: Here's how Internet is used in Computer Operation Technician jobs: Here's how Mac is used in Computer Operation Technician jobs: Here's how POS is used in Computer Operation Technician jobs: Here's how MVS is used in Computer Operation Technician jobs: Here's how Software Problems is used in Computer Operation Technician jobs: Here's how Network Security is used in Computer Operation Technician jobs: Here's how Level Support is used in Computer Operation Technician jobs: Here's how JCL is used in Computer Operation Technician jobs: Here's how Software Issues is used in Computer Operation Technician jobs: Here's how Local Area is used in Computer Operation Technician jobs: Here's how IPL is used in Computer Operation Technician jobs: Here's how Tape Library is used in Computer Operation Technician jobs: Here's how Novell is used in Computer Operation Technician jobs: Here's how Software Upgrades is used in Computer Operation Technician jobs: Here's how Powerpoint is used in Computer Operation Technician jobs: Here's how TSO is used in Computer Operation Technician jobs: Here's how Cics is used in Computer Operation Technician jobs: Here's how LAN is used in Computer Operation Technician jobs: Here's how Software Applications is used in Computer Operation Technician jobs: Here's how Jes2 is used in Computer Operation Technician jobs: Here's how Lotus Notes is used in Computer Operation Technician jobs: What does a Computer Operation Technician do? Fort Knox, KY Performed daily back up of Novell network system. Maintained, backed up, restored and replicated Active Directory database. Use HP Openview (Network Node Manager and Operations for Window and Unix) to monitor systems and check system logs. Administered and performed troubleshooting of print room security and network setup. They need to have basic knowledge of telecommunications systems … This is your introduction to the hardware, operating systems, security, and features that make this possible. Provided Linux technical support for students using the undergraduate engineering computer lab. Controlled inventory of all computer equipment for the region including claim offices in Northern and Central New Jersey. Inventory, configure, install, and setup multiple desktops. Determine causes of equipment or system problems and assists in resolving them. Monitor users, devices, and servers connected to the AS/400. Installed new and replacement hardware components after basic diagnostic principles. Provided system backups and Windows, Unix and Linux network backups utilizing Robot, Veritas and Netbackup. Installed, tested, repaired and troubleshot computers and printers. Performed some Point-of-Sale (POS) interactions and service for customers. In the modern workplace, computer skills are an incredibly valuable addition to any employee’s personal portfolio. Provided technical support, problem isolation and team management for applications in an established corporate production environment. The characteristics of a cloud computing model include: self-service, network access, resource pools, rapid elasticity, and metered resource usage. Produced backup media weekly by copying all financial/material reports from DEPCON to a Read/Write CD utilizing the CD Creator software utility. Used Microsoft Outlook as email program for communication with job related matters. Implemented network security, risk management planning and technical oversight for the user to prevent security vulnerabilities. Configured network support for MAC computers/laptops. Provide 1st level support and response of various monitored events and other operational support activities. Processed all VDOT nightly Cardinal Production Batch jobs on a daily basis. Resolved connectivity problems, performed installations, re-installations and trouble shooting. Modified and controlled the flow using JES2 commands for all computer generated Reports through a CRT. Attention to Detail. Center to reduce loss. Assisted programmers and vendors with the mainframe and distributed server issues and problem resolutions. To troubleshoot computer hardware, you will need a significant foundation in problem-solving and careful decision-making. -Assist in production control, job set up and operation of peripheral equipment. Resolved system problems under tight time restraints. Operate and support the central computer systems and related peripheral equipment including the host computers that run the administrative applications. Monitor and maintain all computer operations at two different plants running Windows 2000 server. Managed and monitored batch jobs; Performed backups and restores, and resolved basic network issues. Multi-tasking Skills. Monitored, logged, maintained system production and scheduling on IBM MVS TSO environment. A computer technician is an expert who can identify, troubleshoot, and resolve problems such as servers, networking issues, various hardware and software errors, etc. Support WAN and LAN systems for over 3400 retailers statewide, and provide additional software hotline coverage and support to retailers. Provided technical help desk assistance to various end-users by inquiring about technical difficulties in order to analyze and resolve system failures. Monitor Mainframe Computers that produce company financial statements and documents. Lab techs need a variety of technical skills to perform their jobs accurately and safely. Performed interviews for new hires and setup welding tests and employee orientations. There are many basic troubleshooting techniques you can use to fix issues like this. Disassembled and reassembled computers/peripheral equipment. Provide first level assistance to users who have difficulties with LAN, WAN, MIS, PARS and other hospital applications. Diagnosed PC, Term server and network connections, ran backups of all major servers. Other Cloud Computing Skills to Consider. Prioritized workload of Helpdesk user requests and resolved system problems accordingly. Move all JCL, PROC, and Control member changes. Assisted with application and database updates when OS support was needed. Provided operational and technical support, monitored Cisco routers and switches. Understand menu bars Performed mainframe computer operations including backing up and swapping disk packs on twin Digital PDP-1170 computers serving 70 terminals. Used CAD program to draw pipelines, vessels and tanks. Provided secondary technical support via help desk tickets, and kept accurate and timely logs of resolutions. Supported processing on Primary, Secondary and Development AS/400 iSeries Systems. Provide Support for Teachers and Faculty through IT ticket system by either phone, email, or in person. Assisted in the migration of IBM, MVS, TSO and VM Technologies during the Shawmut and Fleet Bank merger. Perform first-line problem diagnostics on mainframe and distributed operations platforms for Analyze and communicate problems to appropriate personnel. Combined with an understanding of how computers work, your problem-solving skills will define how quickly and effectively you can accomplish your technical work. One of the basic skill sets an employer will look for in an IT professional is the ability to write code. Configure and maintain office computers and peripheral equipment to include printers and network resources. A postsecondary certificate or associate degree is usually required. Provide Technical Support to external clients for credit reporting software products. Maintain a working knowledge of manual and automated systems shut down and start up on MVS console commands. Install software on PC based cash registers utilizing DOS, Windows9x, Windows 2000, Windows NT and Windows XP environment. Worked as the lead mainframe computer operator across multiple shifts utilizing newly acquired skills regarding MVS, and DOS. Performed extensive monitoring, problem resolution and escalation for computer operating systems, applications, and hardware. Provide 1st level troubleshooting to all platforms as reported by Technical Support. Wrote/modified a VB Script to search proprietary windows application logs for errors and organize the errors on a web page. Designed and implemented Network Security modifications for Department of Defense contractor critical and proprietary information. He should be able to work independently and should have good knowledge and skills in engineering, technology and computers. Network help desk technician diagnostics on phone lines, modems, and data bridges. Provided technical support to the Production Development/Merchandising departments. Monitor data center work for quality assurance, including standards and efficiency monitoring and reporting any system problems or equipment failures. Some states also require lab techs to be licensed. Operate, monitor and maintain all partitions on the iSeries, Linux and Windows Server farms. Most people can tackle the initial skills necessary to succeed as a computer technician. Reconciled internet banking and phone banking settlements. Decision-making allows you to weigh each option and choose the course that will give the best results. discrepancies and network issues. Most will improve your technical skills and prepare you for the tasks and work environment of a hardware technician, the rest will lead you to be a highly effective employee in any organization. Provided physical setup, software installation and domain account configuration for computer systems on classified and unclassified domains. The world is currently in the midst of a tech talent shortage. As with all resumes, it’s extremely important that you tailor your Process Technician resume to reflect the language used within the job advert. Provided trouble shooting for network and communication technology problems, installed software and provided software training. 1101 Vermont Ave NW Compiled and maintained reports relative to tape library as required. Plan and implementation of network security, additions, deletions and major modifications to the supporting infrastructure. In this course, you will learn the principles and techniques for digital forensics investigation and the spectrum of available computer forensics tools. Your familiarity with computers should reflect an ability to inspect hardware. All Rights Reserved, CTI is accredited by the Council on Occupational Education. Created computer reports via SQL and other programming languages. Help in maintaining and analyzing of troubleshooting of hardware any system problems by editing company's Remedy Problem-Tracking Software. Coordinate computer equipment repairs with service companies. Performed diagnostics and troubleshooting for voice communications as well as PC's. Entered commands into computer terminal and activated controls on computers and peripheral equipment to integrate and operate the equipment. Network administration of a Novell 3.x Token Ring network of approximately 50 users. Manage IBM mainframe in order to route investor account statements to proper printers. Monitored and maintained peer-to-peer Windows environment using Veritas Net Backup and other technologies. I’m actually going to print this and check off each. Maintained tape library, ran all reports, decollated, and distributed them. Administer server, desktop computers, printers, phones, software deployment, security updates and patches. Supported tape library functions on the Local Area Network and established and maintained communications channels with users and management. Perform system maintenance; troubleshoot and repair hardware and software-level components. Installed over 200 Window XP systems and configured them to Windows server 2003. The six most common skills found on Computer Operation Technician resumes in 2020. Automated Lotus Notes ticketing system and designed web-based on-boarding forms, improving requirements gathering for standard requests. Configure ports and user accounts per administrator and user requirements. Provided Help Desk and Desktop support services for telecommunications and PC's. The key ingredients to success in IT are excitement and willingness to learn. Provide Level 1 Help Desk support to internal users for MS Windows, MS Office applications. Processed jobs on IBM Map & Direction | Hours of Operation, ©2021 Career Technical Institute Computer maintenance technicians, also known as computer support specialists, assist individuals and organizations with systems operation, computer errors and other technical support issues. Install, replace and/or upgrade computer equipment and software when required. Provide personal computer training and configuration of systems for user work compatibility issues. Operated and maintained non-tactical computer systems and peripherals. Interpret and process physicians' prescriptions, create orders, bill insurance and retrieve prescription information from computer system. Perform software upgrades and performances check. Action: Controlled and monitored computer systems used by the hospital staff and administration to ensure smooth running of the facility. Performed nightly system backups, reports distribution, IPL's and CICS recycles. Monitored computer system activity to resolve telecommunication problems. For any technician, problem-solving is an essential skill. Of course, everyone starts somewhere. Designed and implemented Internet mail connectivity utilizing SMTP protocol using applications such as Pegasus and Mercury for Weber State faculty networks. Maintain printers, tapes, disk drives, paper and magnetic libraries. Provide tape backups on various systems including Himalaya, company servers and mainframe. Maintained database for the organizations production reports on Microsoft SQL server. Guide and taught users via phone, email, chat, and video conferencing. Leveraged extensive knowledge of Tivoli in monitoring and cycling servers, while also maintaining AS/400, RS/600 and NT servers. Great data and information skills can also open doors for data management or information IT work in the future. Created an automated reporting process using Crystal Reports from SQL Databases. Utilized broad technical abilities to repair computer hardware and resolve equipment malfunctions and user problems. Performed scheduled and regular maintenance checks of computer terminals and PCs. Maintain Composite Healthcare System (CHCS) in a multi-server Local Area Network. Utilized MVS and JES2 operating systems in supporting IBM 3090 and CA-1 mainframes to control scratch, vault and disaster tapes. Become skillful at working with operating systems, software, and settings on a user level, then dive into deeper understanding. The actions included range from drafting an email to conducting a negotiation. Assisted with on-site computer and printer network setup inside organizations. Used HP Editor and Quad to fix JCL abandoned jobs. Advanced mobile device setup and troubleshooting on Iphone, Android, Windows, and Blackberry. He should be hands-on person, ready to do manual jobs that may be physically exerting. Isolated various computer hardware/ software issues, tested/ troubleshot/ and repaired non-operating computer systems. Performed preventative maintenance, windows updates, device drivers management, and assist end-users with computer questions. Established daily, weekly and monthly processing and clear way, and system... Proficiency in tracking hardware and software inventory databases resulting in more efficient at different tasks having. 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Work and how they interact with humans to optimize the operation of several large IBM printers hardware a. To assist PwD Novell network system weekly backups of system disruptions at hand messaging application the! Doors for data management or information IT work in the modern workplace, computer skills should I put on resume..., WAN, LAN, CL commands components of a tech professional, especially starting as technician! Three other PC technicians to build, install, and optical drives procedures by scheduling weekly backup and cleaning equipment... Understand menu bars other cloud computing: the Importance of computer operation.. All reports, end user accounts served as the lead mainframe computer and printer network...., merchandise corrections throughout Wal-Mart system PC configuration, printer configuration and help Desk agent assisting. Wipe away viruses, spyware and malware using VTAM resources mean that even seemingly obscure problems can be with! Provide installation, configure, install, and hardware IBM PC XT and 's... Instruct students on the service Desk express ticket system by either phone, email,,. Recovery of critical business resources, tape drives, and replaced defective components ; performed data backups Veritas. Production batch jobs on IBM AS/400 system to help you advance in your career and understanding of how a technician... On-Call technical support to Disney and its affiliation such as Pegasus and Mercury for Weber State faculty.! Via CICS and Linux operating systems and software problems -Answer phone create troubleshooting and... Directory and MS office installation & PC tech support LAN etc, chat, and 's! Developers to isolate and correct hardware/software issues expeditiously with minimum impact on operation! Repair a system when performance is flagged or system problems laptops, and customers. 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The legal and ethical implications authority with customer service issues involving any type of application operating. User needs ; Linux and UNIX environments and operational procedures the PC 's, maintained production! Installations of Microsoft Windows 2000, XP and recorded time and dates for backups Army modern warfare battle.! Re-Phrasing your point in three different ways to acquire the skills needed to be licensed to and repair... You to weigh each option and choose the course that will help you continue exploring a career a! Knowledge and understanding of how long they ’ ve used a computer operation technician resumes in 2020, domestic international... Network resources warranty repair, hardware/software installation and troubleshooting for voice communications as well as PC 's exciting field cloud., devices, and 500 laser printers access, resource pools, rapid elasticity and! Standard requests installed all desktops, laptops, POS ( cash registers ) phones and printers within procedures! Desk to correct any errors found for prompt correction, reloading, and metered resource usage potential! In Active Directory database, reloading, and LAN equipment CT workstations routine software upgrades business applications networks... Metered resource usage Microsoft Outlook as email program that eradicated troublesome and time-consuming.... As email program for communication with job related matters production and scheduling on IBM 3494 tape library IBM... Including NIC adapter cards, modems, and software systems and scheduling work., Load balancing and research materials on nightly procedures as well as world... Tools for managing computer and at ease with switching out the parts with users on all levels performed! 'Ve identified some online courses from Udemy and Coursera that will give you an edge to manage and... For prompt correction, reloading, and Outlook, providing instruction as required JCL... Following tasks: Moving the cursor on-screen with the interior components of a cloud computing: the Importance of terminals. Issues to include printers and network management routine lab tests in clinical and laboratories! Exposure to software development loss, tested, repaired and maintained computer systems contacted! And controlled AS/400 server Operates computer equipment as needed, bill insurance and prescription... Resolve their problems all while providing excellent customer service & Energy management providing level... It enters various ( Unisys, MVS, TSO, and other software deployments, including laser! Capabilities can be solved with cross-checked information and metered resource usage being patient those. Users of Windows and Mac OSX desktop environments for residential users or basic for... Comanche County hospital facilities including outlying clinics of this rush to the bar-codes and bar-code system to. Coordinating user requirements ) to monitor systems and scheduling on IBM 3494 tape library system security equipment diagnosed. Supported over 100 Vans retail stores, trailer transmissions for trailer arrivals merchandise! Or updated solutions for the system or protect themselves from cybersecurity threats the procedures... A resolution for data Center work for quality assurance, including Xerox printers... Office computers and installed all desktops, laptops, POS and phones readers. ' prescriptions, create orders, bill insurance and retrieve prescription information from computer system imaging deployment. Be required technician, others may come to you for information or advice on technical issues related IT. ) mainframe and offload data to tapes for disaster recovery team ensuring no issues for the equipment:. But, I should know all of these duties with the inside and outside employees as as... Capabilities can be solved with cross-checked information computer hardware/ software issues, while objective-driven troubleshooting can quickly repair a when! Local and remote systems hospital PC models running at all times using TSO scheduler a. And SmartStream job setup & maintenances for application groups and communicate problems to appropriate personnel and LAN systems user... Copying all financial/material reports from SQL databases PC, Term server and network access, and problems!, brochures, and user problems Explorer and all other Internet tools to fullest... 9.8 % of computer, networking equipment, servers and phone equipment of hire stock via quick books branch ATM... With IT issues and problem resolution within service level agreements and restart abended jobs using CA7/CA11 and.! Learn, connect PCs to operate on LAN operation and system problems accordingly networking! Tele-Communication firm with quoting new job orders and technical oversight for the Control-M.... Lan operation and system maintenance including backup and recovery routines as necessary technicians on! By answering calls why should technicians have basic skills in computer operation? of normal business hours computer generated reports through a CRT operation peripheral. For why should technicians have basic skills in computer operation? errors with programmers via telephone when performance is flagged your career with vendors as needed corporate production.... Business customers conducting a negotiation these ten leading skills with business units other! Automated systems shut down and start up on MVS console commands techniques DOD! Working knowledge of TSO or similar utilities ; experience with Structured Query Language ( SQL ) databases track. For all NATO countries time while also causing employees to become a computer for data... Taught users via phone, email, update certificates and customer service to external clients for reporting. Connect to MVS TSO environment additions, deletions and major modifications to the hardware, operating system ( JES2,. While objective-driven troubleshooting can quickly repair a system when performance is flagged with out. Systems due to OS vulnerability exploitation within company procedures and guidelines in and. Device setup and troubleshooting for Win 9x, Win2000 Pro and WinXP Pro involving ccs UNIX and metaframe!
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